Refund and Returns Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a hassle-free return and refund process under the conditions outlined below.

1 Eligibility for Returns & Refunds

To be eligible for a return or refund, the following conditions must be met:

  • The return request must be made within 14 days of receiving the order.
  • The product must be unused, unopened, and in its original packaging.
  • Customers must provide proof of purchase (order number and email confirmation).

2.Non-Returnable Items

For hygiene and quality control reasons, the following items cannot be returned or refunded:

  • Opened or used tea products
  • Personalized or customized gift boxes
  • Discounted or clearance items (unless damaged or incorrect upon arrival)
  •  Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. To process your request, we require:

  • A clear photo of the damaged or incorrect item
  • A description of the issue
  • Your order number and contact details

We will review your request and, if approved, offer either:

  • A free replacement of the correct item
  • A full refund (including shipping costs)

Refund Process

Once we receive and inspect your returned item, you will be notified about the approval or rejection of your refund request.

  • If approved, the refund will be processed within 5-10 business days and credited to your original payment method.
  • If rejected, we will notify you of the reason and provide further assistance if necessary.
  • Refund processing times may vary depending on your bank or payment provider.

2.5 Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item.
  • We recommend using a trackable shipping service to ensure the safe return of your item.
  • Setotis is not responsible for lost return shipments that do not have tracking.

3. How to Initiate a Return or Refund

To request a return, exchange, or refund, please contact our customer support team with the following details:

📍 Address: 4701 Folse Dr, Metairie, LA 70006-1114, USA
📞 Phone: (715) 752-3311
📧 Email: setotis.xyz@gmail.com

When reaching out, include:

  • Your order number
  • The reason for return or refund
  • Photos (if applicable) for damaged or incorrect items

Our team will respond within 24-48 hours to guide you through the process.

4. Need Assistance?

At Setotis, we value our customers and are always here to help. If you have any questions regarding our Sales Policy or Refund & Returns Policy, please feel free to contact us:

📧 Email: setotis.xyz@gmail.com
📞 Phone: (715) 752-3311

We appreciate your trust in Setotis and look forward to providing you with the best tea gifting experience. ☕🎁